Term and Conditions

1. Introduction

Speedo Shop is dedicated to serving competitive swimmers, active families, and fitness enthusiasts worldwide. Our products are designed to meet the high-performance standards of athletes and active individuals. These Terms and Conditions outline the rules and guidelines for using our website, placing orders, and understanding your rights and responsibilities as a customer.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and in a manner that does not infringe on the rights of others.
• Refrain from uploading malicious code or engaging in activities that could disrupt the website’s functionality.
• Ensure that you are of legal age to enter into binding contracts in your jurisdiction.

Failure to comply with these obligations may result in the termination of your account or cancellation of your orders.

3. Product and Service Description

Speedo Shop offers a wide range of premium swimwear and training gear, including:

• Apparel: Men’s, Women’s, and USA-branded swimwear and activewear.
• Accessories: Goggles, caps, training aids, and protective equipment.
• Equipment: High-quality training essentials for competitive and fitness swimming.

We strive to provide accurate product descriptions and images. However, slight variations in color or design may occur due to screen settings or product updates. If you have any questions about a product, please contact our customer service team before purchasing.

4. Order and Payment Terms

4.1 Placing an Order

To place an order, simply select your desired items and proceed to checkout. You will need to provide your shipping address and payment details. Once your order is confirmed, you will receive an email confirmation with your order details.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing your payment information, you authorize us to charge the total amount of your order, including shipping fees and applicable taxes.

4.3 Order Processing and Shipping

Orders are processed within 1-2 business days after payment confirmation. We offer two shipping options:

• Standard Shipping: $12.95, delivered via DHL or FedEx within 10-15 business days after shipment.
• Free Shipping: Available for orders of $50 or more, delivered via EMS within 15-25 business days after shipment.

We ship globally, excluding some Asian regions and remote locations. International customers are responsible for any customs duties, taxes, or import fees.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our returns and exchanges policy is designed to be fair and transparent.

5.1 Return Timeframe

Returns and exchanges are accepted within 15 days from the date you receive your items.

5.2 Conditions for Returns

To be eligible for a return or exchange, items must:

• Be in original, unworn condition with all tags attached.
• Include the original packaging and a copy of your order confirmation or packing slip.
• Be free from any signs of use, damage, or alteration.

5.3 Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned or exchanged:

• Goggles (all types, including training and competition goggles)
• Guard products (personal protective equipment)
• Clearance items (marked as final sale)
• Any products with broken seals or removed hygiene stickers

5.4 Return Process

To initiate a return or exchange, follow these steps:

1. Contact our customer service team at [email protected] within 15 days of receiving your order.
2. Wait for authorization and instructions from our team.
3. Package the items securely in their original packaging and include your order confirmation.
4. Ship the package to our returns address using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.5 Refunds and Exchanges

Refunds are processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method. Original shipping fees are non-refundable. Exchanges are subject to product availability.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Speedo Shop or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written permission.

7. Limitation of Liability

Speedo Shop strives to provide accurate product information and a seamless shopping experience. However, we are not liable for:

• Any indirect, incidental, or consequential damages arising from the use of our products or website.
• Errors or omissions in product descriptions, pricing, or availability.
• Delays or issues related to shipping, customs, or international regulations.

Our total liability to you for any claim arising from your use of the website or purchase of our products shall not exceed the total amount you paid for the products in question.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of Tennessee. Any disputes arising from your use of this website or purchase of our products shall be resolved through negotiation or, if necessary, in the courts of Nashville, Tennessee.

9. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. By continuing to use our website after changes are made, you agree to the revised terms.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Our Commitment to You

At Speedo Shop, we are committed to providing the same reliability in our customer service that you expect from our premium swimwear and training gear. Whether you’re training for competition or enjoying active family time in the water, we’re here to support your aquatic journey. Thank you for choosing Speedo Shop for your athletic needs.